Privacy Policy
Last updated: May 26, 2026
Company: Reloom Studios Private Limited
Registered Address: Hyderabad, Telangana, India
This Privacy Policy explains how Reloom Studios Private Limited, referred to as the Company, we, us, or our, collects, uses, shares, stores, and protects information when you use the Ether mobile application, website, services, and related features, collectively referred to as the Service.
By using the Service, you agree to the collection and use of information as described in this Privacy Policy.
1. Information We Collect
We collect information you provide, information generated through your use of the Service, and information from your device or third party services.
Account Information
We may collect:
- Name
- Phone number
- Email address
- Profile photo or avatar
- Country code
- Authentication identifiers
- Apple, Google, or Firebase sign in identifiers
- Subscription status
- Account preferences
Location and Journey Information
With your permission, we may collect:
- Real time GPS location
- Latitude and longitude
- Speed
- Heading
- Altitude
- Accuracy
- Timestamp
- Journey start and end points
- Route history
- Sampled path data
- Activity type, such as car, cycling, running, or trekking
- Saved routes
- Suggested routes
- Geofence events
- Place alerts
- Circle or ride session location sharing data
Location data is a core part of the Service. Some features may not work if you disable location access.
Device and Sensor Information
We may collect:
- Device type and operating system
- App version
- Device identifiers
- Push notification token
- Network status
- Battery level
- Motion or sensor readings used for crash or safety detection
- Crash telemetry, such as acceleration events or detected impact signals
- Diagnostic and performance information
Contacts and Emergency Contacts
If you grant permission, we may access contacts or contact details to help you invite people, create circles, or configure emergency contacts.
We may store selected emergency contacts that you choose to add. We do not collect your full address book unless necessary for a feature you use and permission has been granted.
Communications and Notifications
We may collect information related to:
- OTP verification
- SMS or WhatsApp verification events
- Push notification delivery
- In app alerts
- Support messages
- Emergency notifications
- Circle invitations
Payment and Subscription Information
If you purchase a subscription, payment may be processed by Apple, Google, or another payment provider. We may receive limited information such as subscription status, product ID, transaction status, renewal state, and purchase validation data.
We do not directly store full credit card numbers.
Usage and Analytics Information
We may collect:
- App screens viewed
- Feature usage
- Error logs
- Crash logs
- API activity
- Performance metrics
- Device connectivity events
- Security and fraud prevention signals
2. How We Use Information
We use information to:
- Create and manage your account
- Authenticate users and protect accounts
- Provide real time location sharing
- Record and display journeys
- Enable circles, ride groups, and family safety features
- Send geofence, place, route, emergency, and crash alerts
- Power route intelligence and safety insights
- Sync data across devices
- Store offline journey data and upload it when connectivity returns
- Send push notifications and service messages
- Process subscriptions and purchases
- Improve app reliability, performance, and user experience
- Prevent fraud, abuse, unauthorized access, and misuse
- Comply with legal obligations
- Respond to support requests
3. Legal Bases for Processing
Where applicable, we process personal information based on one or more legal grounds, including:
- Your consent, such as for location access, contacts, notifications, and certain safety features
- Performance of a contract, such as providing the Service you requested
- Legitimate interests, such as improving security, preventing abuse, and maintaining service reliability
- Legal obligations, where we must retain or disclose information under applicable law
- Vital interests, where emergency or safety related features may help protect you or another person
You may withdraw consent by changing app settings, device permissions, or contacting us. Some features may stop working if consent is withdrawn.
4. How We Share Information
We may share information in the following ways.
With People You Choose
Your location, journey status, alerts, profile details, or safety information may be shared with circles, ride groups, emergency contacts, or users you authorize.
With Service Providers
We may share information with vendors that help us operate the Service, such as:
- Cloud hosting providers
- Database and infrastructure providers
- Authentication providers
- Push notification providers
- SMS, OTP, or WhatsApp providers
- Map and geocoding providers
- Analytics and crash reporting providers
- Payment processors
- Customer support tools
These providers are allowed to use information only to provide services to us, unless their own terms apply to services you use directly.
For Legal, Safety, and Security Reasons
We may disclose information if we believe it is necessary to:
- Comply with law, regulation, legal process, or government request
- Protect the safety of users or others
- Investigate fraud, abuse, security incidents, or technical issues
- Enforce our Terms and Conditions
- Protect our rights, property, or operations
Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that transaction.
5. Location Data
Location data is used to provide live tracking, journey recording, geofence alerts, route intelligence, crash or emergency workflows, and related safety features.
Depending on your settings, location may be collected while the app is open, in the background, or during an active journey or safety session.
You can control location access through your device settings. Disabling location may limit or disable core features.
We do not sell your precise location data.
6. Crash Detection and Emergency Features
Crash detection and emergency features may process motion data, speed, GPS location, timestamps, emergency contact information, and related telemetry.
These features may generate alerts to selected contacts or circles. They may not always be accurate and may depend on device capability, permissions, connectivity, battery level, and sensor quality.
7. Data Retention
We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, maintain security, and enforce agreements.
Typical retention may include:
- Account data: while your account is active
- Journey and route history: until deleted by you or your account is deleted
- Location sharing data: as needed for active sharing, history, safety, and sync features
- Diagnostic logs: for a limited period needed for debugging and security
- Payment records: as required by tax, accounting, and app store rules
- Backup data: retained for a limited period before deletion cycles complete
You may request deletion of your account or certain data by contacting us.
8. Data Security
We use reasonable technical and organizational measures to protect personal information, including access controls, authentication, encrypted transport where applicable, secure infrastructure practices, and monitoring.
No system is completely secure. We cannot guarantee absolute security of your information.
9. Your Choices and Controls
You may be able to:
- Update your profile information
- Disable location sharing
- Leave circles or groups
- Delete saved routes or journeys
- Manage emergency contacts
- Change notification settings
- Revoke device permissions
- Cancel subscriptions through the app store
- Request account deletion
- Request access, correction, or deletion of personal information
Some requests may be limited by legal, security, fraud prevention, or operational requirements.
10. International Data Transfers
Your information may be processed in countries other than where you live. These countries may have different data protection laws.
Where required, we use appropriate safeguards for international transfers of personal information.
11. Children's Privacy
The Service is intended for users who are 16 years of age or older.
We do not knowingly collect personal information from anyone under 16. If we learn that we have collected personal information from a person under 16, we will take appropriate steps to delete that information.
If you are 16 or older but under the age of majority in your jurisdiction, you should use the Service only with permission from a parent or legal guardian.
Because the Service may involve real time location sharing, journey history, emergency contacts, crash detection, and safety alerts, parents and guardians should review and supervise how minors use these features.
If you believe that a person under 16 has provided personal information to us, please contact us at connect@joinether.co.
12. Privacy Rights
Depending on your location, you may have rights to:
- Access personal information we hold about you
- Correct inaccurate information
- Delete personal information
- Withdraw consent
- Object to certain processing
- Restrict processing
- Receive a portable copy of your data
- Opt out of certain sharing or targeted advertising, if applicable
- Lodge a complaint with a data protection authority
To exercise rights, contact us at connect@joinether.co. We may need to verify your identity before fulfilling a request.
13. California and U.S. State Privacy Notice
If applicable law gives you additional privacy rights, we will honor those rights.
We do not sell personal information for money. We also do not knowingly sell or share personal information of children under 16.
If we use advertising, analytics, or tracking technologies that qualify as sharing or targeted advertising under applicable law, we will provide required opt out controls.
14. India Privacy Notice
If India's Digital Personal Data Protection Act applies, we process personal data for lawful purposes, with consent where required, and for certain legitimate uses permitted by law.
You may request access, correction, deletion, grievance redressal, or withdrawal of consent by contacting us at connect@joinether.co.
Grievance Officer / Contact:
Name: Reloom Studios Private Limited
Email: connect@joinether.co
Registered Address: Hyderabad, Telangana, India
15. Cookies and Website Tracking
Our website may use cookies or similar technologies to operate the site, understand usage, improve performance, and remember preferences.
You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.
16. Third Party Links
The Service may contain links to third party websites, services, or integrations. We are not responsible for the privacy practices of third parties. Please review their privacy policies before using them.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version with a new Last updated date.
If changes are material, we may notify you through the app, website, email, or other appropriate means.
18. Contact Us
If you have questions, requests, or complaints about this Privacy Policy or our data practices, contact us at:
Reloom Studios Private Limited
Registered Address: Hyderabad, Telangana, India
Email: connect@joinether.co
Website: joinether.co